Terms & Conditions and Privacy Policy

1.1 Information We Collect

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1.1.1 Information You Provide

 

We collect personal information when you submit a form on our website, contact us, request a consultation, or interact with our services. This may include:

• Full name

• Email address

• Phone number

• Address (if relevant to your project)

• Renovation details or description of your inquiry

• Any additional information you choose to provide

 

1.2 Automatically Collected Information

 

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and session duration

• Cookies, tracking tools, and similar technologies

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1.2 How We Use Your Information

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We use the collected information to:

• Respond to your inquiry or booking request

• Provide renovation consultations and service updates

• Schedule appointments or site visits

• Send confirmations, reminders, and follow-ups

• Provide estimates or project-related communication

• Improve website performance and user experience

• Send promotional messages only when you have opted in

 

We do not sell or share your information with unrelated third parties for marketing.

 

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1.3 SMS Messaging, Consent & Opt-Out

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1.3.1 SMS Consent

 

By providing your mobile number and submitting any form on https://www.gvcreno.ca, you provide express consent to receive SMS messages from GVC Reno related to:

• Your inquiry

• Appointment confirmations

• Service updates

• Project details and reminders

• Follow-up messages

• Occasional promotional or informational messages (only with your consent)

 

Message and data rates may apply. Message frequency varies.

 

1.3.2 Opt-Out Instructions

 

You may opt out at any time by replying:

 

STOP

 

After doing so, you will no longer receive SMS messages except for legally required notifications (if applicable).

 

For assistance, reply:

 

HELP

 

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1.4. How Users Opt-In

 

Users opt in by completing the contact form on our website and checking the consent checkbox displayed below the form fields. The consent text states:

 

“By checking this box and submitting this form, I agree to the Privacy Policy and Terms & Conditions and consent to receive SMS messages from GVC Reno about my inquiry, appointments and service updates. Msg & data rates may apply. Reply STOP to unsubscribe.”

 

No SMS messages are sent unless the user provides explicit consent through the website.

 

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1.5. Sharing & Disclosure

 

We may share your information with:

• Verified service providers assisting with booking, scheduling, or communication

• Contractors or team members involved in your project (only when required)

• Legal authorities when required by law

 

We do not sell personal information.

 

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1.6. Cookies & Tracking Technologies

 

We use cookies and similar tools to:

• Improve website performance

• Analyse traffic

• Enhance user experience

 

You may disable cookies in your browser settings.

 

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1.7. Data Security

 

We implement industry-standard security measures to protect your personal information. While no system is fully secure, we take reasonable steps to safeguard your data.

 

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1.8. User Rights

 

You may request to:

• Access your personal information

• Correct or update your information

• Delete your information (where legally permissible)

• Withdraw consent for SMS or email communication

 

To make a request, contact us at: info@gvcreno.ca

 

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1.9. Terms & Conditions

 

1.9.1 Use of Website

 

By using our website, you agree to:

• Provide accurate information

• Not misuse or damage the website

• Use the content for personal and non-commercial purposes

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1.9.2 Service Terms

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Scheduling an appointment or consultation does not guarantee project approval or estimate pricing. Final pricing will be confirmed after a site visit and detailed assessment.

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1.9.3 Liability

 

GVC Reno is not responsible for damages resulting from:

• Internet or communication failures

• Form submission errors

• Third-party website links

• User misuse of the website

 

1.9.4 Third-Party Links

 

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

 

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1.10. Changes to This Policy

 

We may update this Privacy Policy & Terms as needed. The “Effective Date” will reflect the latest version.

 

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1.11. Contact Us

 

For questions or concerns, contact:

 

GVC Reno
Toronto, Ontario
Email: info@gvcreno.ca
Website: https://www.gvcreno.ca